Shipping Policy

Last updated: 6 October 2026

At Alight, we aim to process and dispatch every order as quickly and carefully as possible. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or dispatched on weekends or public holidays.

During busy periods, sales, promotions, or periods of unusually high demand, processing may take slightly longer. If we expect a significant delay, we will make reasonable efforts to keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where a tracked delivery service is available.

2. International Shipping

Where international shipping is available, the available delivery options and applicable shipping costs will be displayed at checkout.

International delivery times vary depending on the destination and delivery provider.

Customers receiving orders outside Ireland may be responsible for applicable customs duties, import charges, taxes, or other fees imposed by the destination country.

Customs charges and delays imposed by authorities in the destination country are outside Alight's control.

3. Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your shipping confirmation has been issued.

If your tracking information states that your order has been delivered but you have not received it, please contact us at alight@alight.ie.

We will assist you in investigating the delivery with the relevant carrier where reasonably possible.

4. Incorrect Delivery Information

Please ensure that your delivery address and contact information are accurate and complete before placing your order.

If you realise that you have provided an incorrect address, contact us at alight@alight.ie as soon as possible.

We will make reasonable efforts to correct the address before your order is dispatched, but we cannot guarantee that changes will be possible once the order has entered the shipping process.

Where an order has to be reshipped because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply where permitted by law.

5. Delayed Deliveries

Our delivery estimates are provided in good faith and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances including:

• Courier or postal service delays

• Severe weather

• Public holidays

• Customs processing

• Incorrect or incomplete delivery information

• Service interruptions

• High-volume periods

• Other unforeseen circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us at alight@alight.ie and we will do our best to assist you.

Nothing in this section affects your statutory consumer rights regarding delivery.

6. Lost, Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, contains the wrong item, or an item appears to be missing, please contact us at alight@alight.ie as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the item received so that we can investigate the issue with the relevant delivery provider.

If you believe your order has been lost in transit, contact us and we will investigate the matter with the relevant carrier.

Alight will handle lost, damaged, incorrectly delivered, or otherwise non-conforming orders in accordance with applicable consumer law.

7. Delivery Responsibility

We use third-party postal and delivery providers to transport orders.

However, using a third-party delivery provider does not remove or limit any responsibility or consumer rights that apply to Alight under applicable law.

Where required by law, Alight remains responsible for ensuring that your order is delivered in accordance with your statutory consumer rights.

8. Delivery Address and Failed Deliveries

If a delivery cannot be completed because the address provided is incorrect or incomplete, or because the customer is unavailable to receive the delivery where a delivery attempt is required, the carrier may return the parcel to us.

If a parcel is returned to Alight, please contact us at alight@alight.ie so that we can determine the appropriate next steps.

Additional delivery costs may apply to a replacement shipment where permitted by law.