Terms of service
TERMS OF SERVICE
Last updated: 6 October 2026
1. GENERAL
Welcome to Alight.
These Terms of Service ("Terms") govern your access to and use of the Alight website, online store, and related services (collectively, the "Services").
In these Terms, "Alight", "we", "us", and "our" refer to Alight. "You" and "your" refer to any person who accesses or uses our Services or purchases products from us.
By accessing or using our Services, you agree to be bound by these Terms and any other policies or terms referenced on our website. If you do not agree with these Terms, you should not use our Services.
Our Services are hosted and supported by Shopify, which provides the ecommerce platform that enables us to sell our products online. However, purchases made through our store are transactions between you and Alight.
These Terms should be read together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies displayed on our website.
2. ELIGIBILITY AND USE OF OUR SERVICES
By using our Services, you confirm that you are legally capable of entering into a binding agreement.
If you are under the age required to enter into contracts in your place of residence, you may only use our Services with the involvement and consent of a parent or legal guardian where required by law.
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You must not use our Services in a way that could damage, disable, overburden, or impair our website or interfere with another person's ability to use our Services.
3. ACCOUNTS AND CUSTOMER INFORMATION
Certain features of our Services may require you to provide personal information, including your name, email address, billing information, payment information, and delivery address.
You agree that information you provide to us will be accurate, current, and complete.
You are responsible for ensuring that any account credentials associated with your use of our Services are kept secure and confidential.
You are responsible for activity carried out through your account unless you have notified us of unauthorised access.
We reserve the right to suspend or terminate accounts where we reasonably believe that these Terms have been violated or where necessary to protect our Services, customers, or business.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements, colours, and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors, Their condition will be described as accurately as reasonably possible in the product listing.
We reserve the right to correct errors, update product information, change product availability, or discontinue products at any time.
Nothing in this section affects your statutory rights as a consumer.
5. ORDERS
When you place an order through our website, you are submitting a request to purchase the products selected by you.
After placing an order, you may receive an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been accepted if further verification is required.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
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a product is unavailable;
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there is an obvious pricing or listing error;
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we suspect fraudulent or unauthorised activity;
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we are unable to verify payment or delivery information; or
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circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, we will arrange a refund of the amount paid for the cancelled order, subject to applicable law.
You should review your order carefully before completing your purchase.
6. PRICES AND PAYMENT
All prices displayed on our website are stated in the currency shown at checkout.
Prices may change from time to time. Any change in price will not affect an order that has already been accepted, except where permitted or required by law.
We make reasonable efforts to ensure that prices displayed on our website are accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact you regarding the affected order.
Payment must be successfully authorised before an order can be processed.
You confirm that you are authorised to use the payment method provided when placing an order.
Any applicable delivery charges, taxes, or other charges will be displayed during the checkout process where applicable.
7. DISCOUNTS AND PROMOTIONS
From time to time, Alight may offer discounts, promotional codes, sales, or other special offers.
Promotional offers may be subject to additional terms, including expiry dates, product exclusions, minimum purchase requirements, or limits on use.
Unless otherwise stated, promotional codes cannot be combined with other offers.
We reserve the right to withdraw or amend a promotional offer where permitted by law.
8. SHIPPING AND DELIVERY
We aim to dispatch orders within the timeframe stated on our website or at checkout.
Delivery times are estimates and may vary depending on the delivery destination, carrier, weather, customs, public holidays, and other circumstances outside our reasonable control.
Once an order has been dispatched, delivery is handled by the relevant delivery provider.
If your order is delayed, lost, damaged, or appears to have been delivered incorrectly, please contact us at:
We will take reasonable steps to assist you in resolving delivery issues.
Nothing in these Terms limits any rights you may have under applicable consumer law regarding delivery.
9. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, cancellations, and exchanges are handled in accordance with our Refund and Returns Policy and applicable Irish and European consumer law.
Where you have a statutory right to cancel an order, return a product, obtain a refund, or receive a remedy for faulty or incorrectly described goods, nothing in these Terms is intended to restrict those rights.
Products should be returned in accordance with the requirements and timeframe stated in our applicable returns policy.
For returns or refund enquiries, contact:
10. INTELLECTUAL PROPERTY
All content forming part of the Alight Services, including our name, branding, logos, graphics, photographs, product images, designs, text, layouts, videos, and other original material, is owned by or licensed to Alight unless otherwise stated.
You may access and use our website for personal and lawful purposes.
You must not, without our prior written permission:
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reproduce substantial portions of our website or content;
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copy or commercially exploit our branding or designs;
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use our photographs or product images for commercial purposes;
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reproduce or modify our original content for commercial use; or
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represent our content as belonging to another person or business.
Nothing in these Terms transfers ownership of any intellectual property to you.
11. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to or integrations with third-party websites, services, payment providers, delivery providers, social media platforms, or other services.
We are not responsible for the content, availability, security, policies, or practices of third-party services that we do not control.
Your use of third-party services may be subject to separate terms and privacy policies established by those providers.
12. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to offer our products and services to you.
Your purchase is made directly from Alight. Shopify is not the seller of the products offered through our store and is not responsible for the fulfilment of your purchase.
Your use of Shopify-related functionality may also be subject to Shopify's own terms and policies.
13. PRIVACY
Your privacy is important to us.
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that information may be collected and processed for purposes including processing orders, delivering products, providing customer support, processing payments, preventing fraud, improving our Services, and complying with legal obligations.
For more information, please review our Privacy Policy.
14. CUSTOMER REVIEWS AND FEEDBACK
If you voluntarily submit reviews, comments, photographs, suggestions, ideas, or other content to Alight ("Feedback"), you agree that you have the right to provide that content.
You must not submit content that:
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is unlawful;
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is fraudulent or misleading;
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infringes another person's intellectual property or privacy rights;
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is threatening, abusive, defamatory, or hateful;
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contains malicious software; or
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otherwise violates applicable law.
By submitting Feedback, you grant Alight a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt, and distribute that Feedback for purposes connected with operating, improving, and promoting our Services, subject to applicable law.
We reserve the right to remove or refuse to publish Feedback that we reasonably consider inappropriate, unlawful, misleading, or in breach of these Terms.
15. PROHIBITED USES
You must not use our Services:
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for any unlawful purpose;
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to commit or facilitate fraud;
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to impersonate another person or business;
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to provide false or misleading information;
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to interfere with the operation or security of our website;
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to introduce malicious code, viruses, or other harmful material;
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to attempt to gain unauthorised access to our systems;
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to collect personal information from other users without appropriate authority;
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to infringe our intellectual property rights or those of others;
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to harass, threaten, abuse, or harm our staff, customers, or other persons;
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to engage in unauthorised scraping, data extraction, or automated access;
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to circumvent security or access restrictions; or
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to use our Services in any way that could reasonably cause harm to Alight, our customers, or third parties.
We reserve the right to restrict or terminate access where we reasonably believe that prohibited activity has occurred.
16. AUTOMATED ACCESS AND AGENTS
You must not use automated systems, bots, scripts, crawlers, scraping tools, or other automated means to access, copy, monitor, extract, or interact with our Services unless expressly authorised by Alight or otherwise permitted by law.
We may use technical measures to limit or prevent unauthorised automated access.
This does not restrict lawful activities that cannot legally be excluded by contract.
17. TERMINATION
We may restrict or terminate your access to our Services where reasonably necessary, including where you materially breach these Terms, engage in fraudulent or unlawful activity, or threaten the security or operation of our Services.
Termination of your access does not affect rights or obligations that arose before termination.
Any provisions which by their nature should continue after termination will remain in effect.
18. DISCLAIMER
We aim to keep our website accurate, available, and secure, but we cannot guarantee that the Services will always be uninterrupted, error-free, or available at all times.
Information provided through our website is intended to provide general information about our products and Services.
To the extent permitted by law, we make no guarantee that the Services will always operate without interruption or that every piece of information displayed will be completely free from errors.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Alight will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection law.
Nothing in these Terms affects your statutory rights as a consumer.
20. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses or claims suffered by Alight that arise directly from your unlawful use of our Services or your material breach of these Terms.
This section does not apply to the extent that the relevant loss was caused by Alight's own unlawful conduct or negligence, or where such an indemnity cannot legally be enforced.
21. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Alight regarding your use of our Services.
If there is a conflict between these Terms and a specific policy relating to a particular service or transaction, the specific policy will apply to the extent of that conflict.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.
The most current version will be made available on our website.
Where required by law, we will provide appropriate notice of material changes.
Your continued use of our Services after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.
24. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws applicable in Ireland, subject to any mandatory consumer protection laws that apply to you.
Where permitted by law, disputes relating to these Terms or your use of our Services will be subject to the jurisdiction of the Irish courts.
Nothing in this section removes any mandatory rights you may have to bring proceedings in another jurisdiction where applicable consumer law gives you that right.
25. CONTACT INFORMATION
If you have any questions about these Terms, our products, your order, or our Services, please contact us:
Alight
Email: alight@alight.ie
Website: alight.ie
We aim to respond to customer enquiries as soon as reasonably possible.